CUSTOMER SERVICE

Customer management system packed full of information needed at a glance

Managing customer accounts is simple with a clean interface that shows a customer’s service locations, services, equipment, service history, rates, contacts, and activity history. Each customer can have multiple locations, and each location can have multiple services. All shown in a screen that provides a quick glance into your customer while giving you the tools to drill down into the details (rate history, change history, etc.).

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DISPATCH

Visual dispatching allows quick and efficient routing of orders

Dispatchers can see orders for the day and driver locations with updated statuses when field staff perform services. New orders created during the day are alerted to the dispatcher with an audible alert and then shown in an Un-Routed queue waiting to be sent to the appropriate driver.

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INVENTORY

Take control of your equipment and make it work for you

Inventory control is an essential part of your business. Gain visibility into your equipment like never before. Quickly and easily see where equipment is, how long it has been there, last service provided, who delivered and serviced it most recently, and where has it been in the past, plus much more! All from a single screen.

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ORDERS

Critical information from the field recorded and sent to customer service as it happens

Details of each order are shown in a simple interface to see the work requested and compare to the actual work performed. See where the work was actually performed with a location, date, time, and worker stamp for each order. Comments, signatures, images, and checklists from the field staff are shown with each order.

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INTEGRATIONS

We work with specialized partners to bring powerful tools in a single package

Why re-create the wheel? We believe in partnering with other service providers to bring their specialties into our platform. By combining data captured in AllyPro with these partners, we take your business to the next level. Integrations include mapping, accounting, routing optimization, tax retrieval, and much more!

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MOBILE

Native mobile application utilized by drivers to route, navigate, and complete orders in the field

Driver order listing replaces printed orders and route sheets. Dispatch new orders in real-time and drivers receive push notifications for changes to their route. The driver sees the map of where the service is to be performed. Locations are captured on each service where the work was actually performed – the driver is routed to last performed location. Application available on iOS or Android devices.

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